FAQ

  • How to care for my fine jewelry?

    Gentle Cleansing:

    14k gold doesn’t tarnish and isn’t afraid of water. Use a soft cloth or mild soap and water to clean your jewelry gently.

    Keep It Au Natural:

    Keep your gold away from harsh chemicals like bleach or cleaners. This is especially important for jewelry with delicate gemstones, as harsh chemicals can damage or discolor them.

    Give It a Home:

    Store your jewelry in a soft pouch or box to prevent scratches. After all, your precious heirloom deserves a cozy home!

    Handle with Care:

    Be gentle with your jewelry to avoid scratches and dents. Despite its durability, solid 14k gold still appreciates a delicate touch!

    Everyday Wear:

    Wear your 14k gold jewelry regularly. The oils from your skin help maintain its luster, keeping it looking its best.

  • Where do you ship to?

    WE SHIP GLOBALLY

  • How long will my order take?

    IN STOCK ITEMS WILL SHIP IN A WEEK. ALL CUSTOM PIECES TAKE 3-4 WEEKS.

  • What is the return policy?

    WE OFFER QUICK AND EASY FREE 30-DAY RETURNS FOR ALL CUSTOMERS IN THE US. ITEMS MUST BE RETURNED IN IT’S ORIGINAL PACKAGING. SHIPPING FEES ARE NON-REFUNDABLE. PLEASE CHECK TO MAKE SURE YOUR ITEM QUALIFIES BY READING OUR POLICY BELOW.

    NON-RETURNABLE ITEMS:

    - ENGRAVED AND PERSONALIZED/CUSTOM PRODUCTS

    - SIGNS OF WEAR OR DAMAGE

    - ITEMS SENT WITHOUT ORIGINAL PACKAGING INCLUDED

    - GIFTCARDS

  • What is the process for custom jewelry?

    Custom Jewelry Design Process at Goldstories:

    1. Initial Consultation

    We review your submission form for a custom jewelry design and begin with a detailed discussion to understand your vision, style preferences, and budget for your custom 14K gold jewelry piece. We require a deposit to start the design process which goes towards your overall total for the price of your finished piece. This deposit is non-refundable.

    2. Design Magic

    Based on your input, we create initial sketches or digital renderings for your approval. We revise the design until it matches your vision perfectly.

    3. Material Selection

    We discuss whether you'd like to add gemstones, diamonds, and other adornments to pair with your solid gold design.

    4. Down to the Details

    We create precise CAD (Computer-Aided Design) drawings to capture every detail of your custom jewelry piece, ensuring accuracy before production.

    5. Crafted with Care

    Our skilled craftsmen use traditional techniques to meticulously craft your jewelry piece, ensuring exceptional quality and craftsmanship. Your piece then undergoes meticulous polishing and finishing to enhance its beauty and ensure durability.

    6. Finishing Touches and Delivery

    Each custom piece undergoes a thorough quality inspection before being beautifully packaged and delivered to you. We strive for your complete satisfaction. Upon delivery, we provide care instructions and are available for any post-purchase assistance you may need.

  • How do I find my ring size?

  • HANDCRAFTED LOCALLY

    Handcrafted locally in San Francisco, we avoid mass production with limited-run collections.

  • UNIQUE DESIGNS

    Our designs fit every style, day or night, crafted to accessorize your stories.

  • SUSTAINABLE CREATIONS

    Prioritizing sustainability, we ethically source gemstones and incorporate recycled gold into our creations.

  • FUTURE HEIRLOOMS

    Inspired by heirlooms, each piece we create aspires to be a cherished future treasure,intimately connected to personal stories. 

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